29 published prices · 25% below Pronet $105 benchmark · GST inc.

Real prices. 25% below the Melbourne benchmark.

Q: Are you too cheap to trust? How do you keep service quality at 25% below the benchmark?

Fair question — here's the direct answer. Our Essential plan is $79/user/month, 25% below Pronet ($105) — the only mid-size Melbourne MSP that publishes its rates. The discount is NOT from cutting service. We use the same security tools (SentinelOne EDR, Microsoft Solutions Partner-aligned baseline), the same Sydney-region immutable backup, the same Melbourne-local helpdesk. The discount comes from three concrete operational choices: no commission-paid sales reps, no franchise royalties, and a single-layer management structure. We deliberately stay small and pass the saved overhead through. If you don't trust the 'small enough to be cheaper' logic, look at our Standard plan at $119 — still 25% below Pronet's mid-band $160, but with the customer volume to show we're not a 1-person shop.

Q: Do you partner with audit firms?

Yes — this is one of our two primary 2026 channels. We've productised an offer specifically for the audit-firm referral scenario: Essential 8 ML2 Uplift Sprint, $22,000 fixed, 12 weeks. If your client just received a long remediation report from KPMG / Deloitte / Pitcher Partners / BDO, we've designed the workflow for exactly that handover. Weekly status reports formatted for the audit firm, bound evidence pack at the end. See /audit-firm-partners for the full pitch.

Q: What's the difference between Lite ($39/device) and Essential ($79/user)? How do I choose?

Simplest distinction: Lite charges per device (a laptop = $39, a phone = $39); Essential charges per user regardless of device count. Pick Lite if your team is 1–3 people, you have fewer devices than people (e.g., 3 staff sharing 2 laptops), and you don't mind email replies in 1–2 business days. Pick Essential if you have 5+ staff, each with their own laptop + phone, and need same-business-day email replies. Tell us your team and device count via /quote — we'll send a 24-hour written recommendation, no sales call.

Q: Can we co-manage with our existing IT provider?

Yes — co-managed engagements are common, especially in audit-referral scenarios. A typical pattern: keep your existing MSP for day-to-day support, bring us in for the one-off Essential 8 ML2 Uplift Sprint (or any project work). Once the project ships, you decide whether to consolidate or keep both. We do not require an immediate full transition.

Q: Why publish 29 prices when no one else publishes 6?

Because hiding the number wastes everyone's time. We've put 29 prices on this page — 4 recurring tiers, 1 flat-fee bundle, 3 cloud migration projects, 7 identity & productivity projects (new in v5), 4 cyber/compliance projects, 2 cloud productivity projects, 2 annual retainers, 5 backup add-on lines, plus the per-device Lite tier. No Melbourne MSP currently publishes more than 6. If we're outside your budget you'll know in 30 seconds, and we won't have wasted three weeks of yours. The 7 identity projects in particular activate Microsoft 365 capabilities you're already paying for.

Q: Can I mix tiers across users?

Yes. Some clients put principals on Secure+ and the wider team on Standard. We model the blend with you and bill at the per-user rate of each tier.

Q: What happens at month 13? Does the price jump?

No bait-and-switch. Pricing is reviewed annually, capped at CPI + 2%. Any increase is communicated 60 days in advance with a written explanation, and if you don't like it the 30-day exit still applies.

Q: How does the 30-day exit work?

Email us. We give 30 days' notice, transfer admin credentials, hand over a documented inventory of every system and integration, and brief your next provider for free. No penalty, no escrow, no hostage data.

Q: How do I know I will actually get a same-business-day email reply?

Founder-led operation. Every email comes to a real person. We log every inbound and report response time back to you in your monthly health summary, so you can see your actual reply latency. If we ever miss same-business-day, the next month is free — written into the engagement letter.

Q: Are GST and surcharges included?

All listed prices include GST. There are no per-ticket surcharges, no after-hours fees on Secure+, and no hidden licence-margin markup.

Per user, per month, GST included. Switch tiers any time. 30-day exit, no questions, no penalty. Same security stack as Pronet, Affinity, KMTech — different overhead.

Why we can be 25% cheaper than Pronet

Not because we cut corners. Because we run lean on purpose.

Melbourne's only mid-size MSP that publishes its prices is Pronet, with an entry tier of $105/user/month. Our Essential plan is $79 — a full 25% lower.

We use the same backup vendors (immutable backup in Sydney), the same endpoint security stack (SentinelOne / Bitdefender / Defender), the same Microsoft Solutions Partner-aligned baselines, and the same Sydney-region cloud infrastructure. Same outcomes, not a stripped version.

The price difference comes from how we run, not what we run: no commission-paid sales team, no franchise royalties, no three layers of management. Just a deliberately small operator passing the saved overhead back to you.

$79

Essential plan, per user / month

−25%

Lower than Pronet's published Melbourne benchmark of $105

Sales commissions · franchise royalties · middlemen

Pronet $105 source: pronet.com.au · publicly stated on their site, verified May 2026.

Per-user recurring · 3 tiers

Pick your altitude. Every tier benchmarked.

Essential

$79/user/mo

25% below Pronet $105 (Melbourne benchmark)

GST inclusive

For 5–25 staff growing teams. Email helpdesk with same-business-day reply, M365 management, and an antivirus baseline. The plan that ends "we keep meaning to fix that".

Email helpdesk Mon–Fri 8am–6pm · same-business-day reply
Microsoft 365 management + MFA
Antivirus + email security baseline
OS + 3rd-party app patching
Monthly health summary

Get a quote for Essential

Every feature. No asterisks.

Feature

Lite
$39/dev

Essential
$79

Standard
$119

Secure+
$169

People & support

Named engineer

Helpdesk Mon–Fri 8am–6pm

Same-business-day email reply

After-hours incident response

Quarterly account review

vCIO quarterly business review

Microsoft 365

Tenant administration

Licence rightsizing & cost report

M365 mailbox + OneDrive backup

SharePoint structure & DLP policy

Copilot governance baseline

Security

MFA enforcement & audit

Defender for Business AV / EDR

Advanced EDR/MDR with 24/7 SOC

Phishing simulation & training

Essential 8 maintenance & evidence

Cyber insurance renewal pack

Devices, network & DR

Patching (OS + 3rd-party)

Endpoint backup (immutable)

Modern device management (UEMS)

DR/BCP Managed retainer

Incident Response retainer

TCO calculator

Compare us against what you spend now.

Drag the inputs to see indicative numbers. We confirm the real spread on the 20-min call.

Number of users 18

3100

Current monthly IT spend (AUD) 3,200

$500$20k

Plan Standard

Indicative monthly

Your current

$3,200

BlueStone

$2,682

Indicative annual delta

−$6,216 /yr

For illustration only. Final pricing reflects your actual user mix, line-of-business apps, and any productised projects (E8 uplift, M365 migration, Copilot rollout).

Get a real number on a 20-min call

Identity & productivity projects · 7 fixed-price packages

Activate the parts of Microsoft 365 you’re already paying for.

Most small businesses pay full price for Microsoft 365 and use about 30% of it. These seven projects activate the parts that usually sit unused — single sign-on, conditional access, password management, joiner-leaver automation. Same Microsoft tenant, no new tools. Pure configuration work, fixed-price, fixed-scope.

SaaS SSO via Entra ID

Stop your team from juggling passwords. Single sign-on for the SaaS apps you actually use.

$1,800 ex GST

2 weeks

Single sign-on configured for 5 SaaS apps via Microsoft Entra ID
SCIM auto-provisioning where the app supports it (accounts created and removed automatically as people join and leave)
User acceptance testing
Documentation handover
Recommended app shortlist: Xero, MYOB, Dropbox, Slack, Zoom, HubSpot, Salesforce, Adobe, Atlassian, Asana, Monday, Canva, GitHub, and ~50 others on the Entra catalogue

Prereq:Microsoft 365 Business Premium / E3 / E5

Each additional app added to SSO after launch: $250

See project page

⭐ Most popular

Conditional Access Baseline

Eight policies that block 90% of credential attacks. Designed and deployed in three weeks.

$2,400 ex GST

3 weeks

Eight production-ready Conditional Access policies designed and deployed
Block legacy authentication · Require MFA for all users · Geo-fence to permitted countries
Require compliant device · Block high-risk / impossible-travel sign-ins
Restrict Global Admin access (separate policy stack)
Block BYOD access to sensitive apps · Apply session controls (sign-in frequency, browser-only sessions)
Test matrix and runbook
30-day stabilisation period (we tune policies based on real user behaviour)

Prereq:Microsoft 365 Business Premium / E3 / E5 · Entra ID P1 minimum

Quarterly policy review + tune: $400/quarter

See project page

Joiner-Mover-Leaver Automation Pack

New hire on Monday, your IT does the rest. Same when someone leaves.

$1,200 ex GST

2 weeks

PowerShell + Power Automate workflow triggered by HR signal (new hire, role change, departure)
Joiner: account created, licences assigned, security groups added, mailbox configured, welcome email sent
Mover: groups updated based on new role, old access revoked
Leaver: account disabled, mailbox archived, devices wiped, licences released, manager notified
Documentation + handover walkthrough

Prereq:Microsoft 365 tenant + at least one HR system (BambooHR, Employment Hero, Xero Payroll, or even a shared HR spreadsheet)

See project page

Password Manager Rollout

Stop using "Password123!" One vault, one master password, MFA everywhere.

$900 ex GST + licence passthrough

1 week

Tenant setup (1Password Business or Bitwarden Teams — your choice)
Policy design (password complexity, vault sharing, recovery)
Recommended shared vault structure for your team
One-hour all-staff training session
Two documentation packs: admin guide + user guide

Prereq:None. Works alongside any existing IT setup.

See project page

Managed DMARC

Stop scammers spoofing your domain. Most Australian SMBs don't have this set up.

$290 setup + $90/month

Setup 1 week; monthly review thereafter

DMARC, SPF, and DKIM records configured for your domain
Move from p=none → p=quarantine → p=reject over 90 days, with monitoring
Monthly DMARC compliance report — see who's trying to spoof your email
Defends against business email compromise (BEC) — the #1 cyber-claim category in 2026

Prereq:Control of your domain's DNS (we'll work with you or your domain provider)

See project page

Privileged Access Cleanup

Most Melbourne SMBs have 4–8 Global Admin accounts. They should have one or two.

$1,500 ex GST

2 weeks

Audit of all Global Admin / Privileged Role accounts in your Microsoft 365 tenant
MFA enforcement on every privileged account
Break-glass emergency account configured (with secure procedure for use)
Conditional Access policy stack just for admins (no admin signs in from a non-managed device)
Aligned to Essential 8 ML2 "Restrict Administrative Privileges" control

Prereq:Microsoft 365 tenant access at Global Admin level

See project page

Start here

Identity-First 2-Hour Audit

Don't know where to start? Two hours, one report, prioritised by risk.

$390 ex GST

2 hours of audit + same-day written report

Quick inventory of who has what access in your Microsoft 365 tenant
MFA status check across every account
Password reuse / weak password identification (without seeing the passwords)
Dormant account list (people who haven't logged in for 90+ days)
Global Admin sprawl assessment
One-page prioritised action plan, mapped to fixed-price remediation offers above

Prereq:Microsoft 365 tenant access (read-only is enough)

See project page

All prices ex GST. All projects require an existing Microsoft 365 Business Premium / E3 / E5 tenant unless noted. Need help deciding which one? Start with the 2-hour identity audit — it's $390 (or free with a Standard+ retainer signed within 14 days).

Cyber & compliance projects · fixed price, fixed scope

Five productised offers — including the $22k ML2 Sprint for audit-firm referrals.

Essential 8 Maturity Assessment

$1,500

2-week turnaround · written report · leadership readout

Essential 8 ML1 in 90 Days

$7,500

Money-back if ML1 not achieved · the original productised offer

NEW · for audit firms

Essential 8 ML2 Uplift Sprint

$22,000

12 weeks · 25–75 users · designed for audit-firm referrals · weekly status to the audit firm · bound evidence pack

Cyber Insurance Renewal Pack

$2,500

Evidence bundle ready 4–6 weeks before renewal

DR/BCP Foundation

$4,500

Documented plan + runbooks + tested restore + insurer-ready evidence pack

Cloud migration · 3 fixed-price packages

Server 2016 EOL is 12 January 2027. We published the prices first.

No Melbourne MSP currently publishes migration project pricing. We do — three options, fixed scope, fixed price, written-down delivery dates.

Quick Lift Server Retirement

$6,900

4 weeks · 10–25 users · just get the server off the wall before Server 2016 EOL

⭐ Most popular

Modern Workplace Migration

$14,500

8 weeks · 15–50 users · full M365 + SharePoint + UEMS

Strategic Cloud Landing Zone

$29,000

12 weeks · 30–100 users · Azure landing zone + LOB workload

Cloud productivity

2 productised offers

Microsoft 365 Migration (≤25 seats)

$3,500

Weekend cutover · Google / on-prem / shared inbox
Copilot in 30 Days

$2,500

Governance policy · pilot · training · adoption report

Annual retainers

2 retainers · both included in Secure+

DR/BCP Managed

$4,800/yr

Quarterly tested restore · annual plan refresh · insurer-ready evidence kept current

Included in Secure+
Incident Response Retainer

$7,500/yr

24/7 hot-line via partnered IR specialist · 4-hour response · 10 prepaid IR hours · forensic IR partner pre-engaged

Included in Secure+

Backup add-ons · transparent line items

5 published unit prices

Microsoft 365 backup

$8/user/mo

Exchange + OneDrive + SharePoint + Teams chat · immutable · Australian region

Standard, Secure+
Endpoint backup

$15/endpoint/mo

Image-level · immutable · monthly automated restore test

Standard, Secure+
Server backup — standard

$120/server/mo

Image-level + Wasabi Sydney immutable copy · ~24h recovery

Add-on, any plan
Server backup — Datto BCDR

$350/server/mo

Datto SIRIS appliance + instant local virtualisation · <4h recovery

Add-on, any plan
Tested restore service

$1,800/yr

Monthly automated restore + quarterly full-system drill with written sign-off

Secure+ includes quarterly

Not included — and what it costs

Microsoft 365 / Azure licensing At cost · no markup

Hardware procurement & deployment At cost + 12% admin

After-hours emergency response (Essential / Standard) $220/hr · 1-hr min

Frequently asked

What people actually ask about the price.

Are you too cheap to trust? How do you keep service quality at 25% below the benchmark?

Fair question — here's the direct answer. Our Essential plan is $79/user/month, 25% below Pronet ($105) — the only mid-size Melbourne MSP that publishes its rates. The discount is NOT from cutting service. We use the same security tools (SentinelOne EDR, Microsoft Solutions Partner-aligned baseline), the same Sydney-region immutable backup, the same Melbourne-local helpdesk. The discount comes from three concrete operational choices: no commission-paid sales reps, no franchise royalties, and a single-layer management structure. We deliberately stay small and pass the saved overhead through. If you don't trust the 'small enough to be cheaper' logic, look at our Standard plan at $119 — still 25% below Pronet's mid-band $160, but with the customer volume to show we're not a 1-person shop.

Do you partner with audit firms?

Yes — this is one of our two primary 2026 channels. We've productised an offer specifically for the audit-firm referral scenario: Essential 8 ML2 Uplift Sprint, $22,000 fixed, 12 weeks. If your client just received a long remediation report from KPMG / Deloitte / Pitcher Partners / BDO, we've designed the workflow for exactly that handover. Weekly status reports formatted for the audit firm, bound evidence pack at the end. See /audit-firm-partners for the full pitch.

What's the difference between Lite ($39/device) and Essential ($79/user)? How do I choose?

Simplest distinction: Lite charges per device (a laptop = $39, a phone = $39); Essential charges per user regardless of device count. Pick Lite if your team is 1–3 people, you have fewer devices than people (e.g., 3 staff sharing 2 laptops), and you don't mind email replies in 1–2 business days. Pick Essential if you have 5+ staff, each with their own laptop + phone, and need same-business-day email replies. Tell us your team and device count via /quote — we'll send a 24-hour written recommendation, no sales call.

Can we co-manage with our existing IT provider?

Yes — co-managed engagements are common, especially in audit-referral scenarios. A typical pattern: keep your existing MSP for day-to-day support, bring us in for the one-off Essential 8 ML2 Uplift Sprint (or any project work). Once the project ships, you decide whether to consolidate or keep both. We do not require an immediate full transition.

Why publish 29 prices when no one else publishes 6?

Because hiding the number wastes everyone's time. We've put 29 prices on this page — 4 recurring tiers, 1 flat-fee bundle, 3 cloud migration projects, 7 identity & productivity projects (new in v5), 4 cyber/compliance projects, 2 cloud productivity projects, 2 annual retainers, 5 backup add-on lines, plus the per-device Lite tier. No Melbourne MSP currently publishes more than 6. If we're outside your budget you'll know in 30 seconds, and we won't have wasted three weeks of yours. The 7 identity projects in particular activate Microsoft 365 capabilities you're already paying for.

Can I mix tiers across users?

Yes. Some clients put principals on Secure+ and the wider team on Standard. We model the blend with you and bill at the per-user rate of each tier.

What happens at month 13? Does the price jump?

No bait-and-switch. Pricing is reviewed annually, capped at CPI + 2%. Any increase is communicated 60 days in advance with a written explanation, and if you don't like it the 30-day exit still applies.

How does the 30-day exit work?

Email us. We give 30 days' notice, transfer admin credentials, hand over a documented inventory of every system and integration, and brief your next provider for free. No penalty, no escrow, no hostage data.

How do I know I will actually get a same-business-day email reply?

Founder-led operation. Every email comes to a real person. We log every inbound and report response time back to you in your monthly health summary, so you can see your actual reply latency. If we ever miss same-business-day, the next month is free — written into the engagement letter.

Are GST and surcharges included?

All listed prices include GST. There are no per-ticket surcharges, no after-hours fees on Secure+, and no hidden licence-margin markup.

Ready for a real number?

Get a quote by email Or book a call